Privacy

Kithside is the shared space where your family looks after someone you love. That means you trust us with some of the most personal information there is. This page says — plainly — what we collect, where it lives, and what we will and won't do with it.

Kithside is a product of StrideVantage Consulting, a business registered in Alberta, Canada, which is responsible for your information under this policy. Using Kithside is also subject to our terms of service.

What we collect

Your account: your name and email address, handled by our sign-in provider (Clerk). We never see or store your password.

What your family records: updates, tasks, appointments, contacts, expenses, photos, the profile of the person you're looking after, and — only if your family chooses to use the health section — conditions, allergies, blood type, and related notes. Every field is optional. A space that records nothing but a name is complete.

If your family switches on the daily check-in: the phone number your family enters for the person you look after, and the messages exchanged on that channel in both directions. Nothing is sent until they reply yes, and a reply of STOP ends it.

We don't run third-party analytics or advertising trackers inside the app.

Where your records live

Your family's records and photos are stored in Canada — our database, file storage, and application hosting all run in AWS Canada (Central), in Montréal. Storage is encrypted at rest, and the most personal free-text fields — the profile and the health section's notes — carry an additional layer of field-level encryption with keys held in a hardware-backed key service.

How the AI features handle your information

Kithside's AI writes the weekly brief and helps sort pasted text into records. Before anything reaches the AI model, names and identifying details are replaced with neutral placeholders; the model works on de-identified text and the real names are restored only after its answer comes back to our servers in Canada.

Our AI provider (Anthropic) is under a commercial agreement that does not permit training on your data. Every statement the AI makes traces back to a record your family actually wrote — it cannot invent care information, and our automated tests fail the build if that guarantee breaks. The AI organizes; it never gives medical advice. And nothing the AI drafts becomes a record until a person confirms it.

Who processes data on our behalf

We use a small number of services to run Kithside. This is the complete list today — when it changes, this page changes:

• Amazon Web Services — hosting, database infrastructure, photo storage, and encryption keys, in Canada (Central).
• Supabase — managed Postgres database, in Canada (Central).
• Clerk — sign-in and account security.
• Anthropic — the AI model, on de-identified text only, under a no-training agreement.
• Resend — sending email (invites, the weekly brief, reminders).
• Stripe — subscription billing. Card details go directly to Stripe and never touch Kithside.
• Twilio — delivering the optional daily check-in messages, only for families who switch them on.
• Meta (WhatsApp) — carrying those check-in messages, since they arrive on WhatsApp. Only the check-in conversation travels this way; nothing else in the space does.
• Upstash — scheduling the jobs that send reminders and briefs on time.

What we will never do

We will never sell your family's data. Not to advertisers, not to data brokers, not to anyone, not ever. We don't show ads, and we don't let anyone analyze your family's content for purposes that aren't yours.

Your data is yours

From day one, a space admin can download everything the space holds as one readable file, and can delete the space for everyone — both self-serve, no email to support, no waiting period. Invite links can be revoked at any time, and what an invite link shows before someone joins is deliberately bounded: recent updates and open tasks, never photos and never the health section.

Questions

Write to us at info@stridevantage.ca and a human will answer.